Whether you're buying or selling event tickets, StubHub is one of the most popular platforms used for reselling and managing tickets online. But one of the most common questions users ask is: "How to transfer StubHub tickets?" With the shift from physical tickets to digital formats, knowing how to transfer tickets on StubHub—especially mobile ones—is essential for a smooth experience.
We’ll walk you through every step of the process, including how to transfer mobile tickets on StubHub, what to do if you’re the buyer or the seller, and a clear explanation of what is mobile transfer on StubHub. Let’s dive in!
What is Mobile Transfer on StubHub?
Before we get into the “how,” let’s first define what is mobile transfer on StubHub.
Mobile transfer is a delivery method used by ticket providers (like Ticketmaster, AXS, and SeatGeek) where event tickets are delivered through the original ticketing app, not directly through StubHub. This means that instead of downloading a PDF or printing your ticket, you’ll access your ticket through the third-party app, and that’s also where the transfer takes place.
Key Points:
- Mobile transfer tickets are not hosted on StubHub.
- You'll need the original ticketing app (e.g., Ticketmaster or AXS) to access or transfer the tickets.
- Tickets are delivered via email to the recipient who then accepts the transfer and adds the ticket to their mobile wallet or app.
How to Transfer StubHub Tickets (As a Seller)
Selling a ticket on StubHub and need to send it to the buyer? Here’s how to do it step-by-step.
Step 1: Confirm Sale on StubHub
Once your ticket is purchased, you’ll receive a confirmation email from StubHub with the buyer’s details and the next steps for transferring the ticket.
Step 2: Log in to the Original Ticket Provider
Go to the account you used to originally purchase the tickets (e.g., Ticketmaster, AXS, or another primary ticket provider).
Step 3: Locate Your Tickets
Navigate to the event and click on the option to transfer tickets.
Step 4: Enter Buyer’s Email
You’ll use the email address provided by StubHub, not the buyer’s personal email. This ensures StubHub can track the transfer and confirm the ticket delivery.
Step 5: Confirm the Transfer
Once you’ve sent the mobile transfer, go back to StubHub and mark the ticket as transferred. StubHub will confirm when the buyer accepts the transfer.
That’s it! You’ve now learned how to transfer tickets on StubHub when acting as a seller.
How to Accept Transferred Tickets (As a Buyer)
If you’ve just purchased a ticket on StubHub and received an email about a mobile transfer, here’s what you need to do.
Step 1: Open the Transfer Email
You’ll get an email from the original ticketing platform (not StubHub) with instructions on how to claim your tickets. Look for subject lines like “Your Tickets Are Ready” or “Accept Your Ticket Transfer.”
Step 2: Log in or Create an Account
You’ll need to either log in to the ticket provider’s site (e.g., Ticketmaster or AXS) or create a new account using the same email address you used on StubHub.
Step 3: Accept the Transfer
Follow the prompts to accept the tickets. The tickets will then be added to your mobile account.
Step 4: Add to Your Mobile Wallet
Once accepted, you can usually add your tickets to your Apple Wallet or Google Pay for easy access on event day.
That covers how to transfer mobile tickets on StubHub from a buyer’s perspective.
How to Transfer Mobile Tickets on StubHub (Platform-Specific Guide)
Here’s how the process works for the most common ticketing platforms.
Ticketmaster:
- Log into your Ticketmaster account.
- Go to “My Tickets” and select the event.
- Tap “Transfer Tickets.”
- Enter the StubHub-provided email address.
- Confirm and complete the transfer.
AXS:
- Open the AXS app or go to AXS.com.
- Go to “My Events” and select the event.
- Tap “Transfer” and choose the ticket(s).
- Enter the buyer’s email (from StubHub).
- Send and confirm the transfer.
SeatGeek:
- Log into your SeatGeek account.
- Find the ticket under “My Tickets.”
- Choose “Send” or “Transfer” and input the buyer’s email address.
- Complete the process and wait for buyer confirmation.
How Long Does a Mobile Transfer Take on StubHub?
Transfers typically happen within a few hours, but it can vary based on when the seller initiates the process.
Seller Timeline:
- Sellers must transfer tickets by the “In Hand” date listed on StubHub.
- Some transfers happen instantly; others may take 24-48 hours.
Buyer Timeline:
- Once tickets are transferred, buyers should receive an email immediately.
- Make sure you check your spam/junk folder!
If your event is close and you haven’t received your transfer, contact StubHub support promptly.
Tips for a Smooth StubHub Ticket Transfer
Whether you're a buyer or a seller, follow these tips to ensure a hassle-free transfer.
✅ Double-Check Emails
Always use the correct StubHub-generated email address for transfers. Sending to the wrong address can delay or cancel the transaction.
✅ Watch Your Inbox
Check both your inbox and spam folder for ticket transfer notifications from Ticketmaster, AXS, or other platforms.
✅ Don’t Screenshot Tickets
Most mobile tickets use rotating barcodes or NFC technology that cannot be captured in a screenshot. Always use the mobile app or wallet for entry.
✅ Mark as Transferred
Sellers must go back to StubHub and confirm they’ve completed the transfer.
✅ Contact Support if Needed
If anything seems off or you haven’t received your tickets, don’t hesitate to contact StubHub customer support.
FAQs: Transferring StubHub Tickets
Q: Can I transfer tickets directly through StubHub?
A: StubHub doesn’t host mobile tickets directly. You must transfer them through the original ticketing platform like Ticketmaster or AXS.
Q: What happens if I send the ticket to the wrong email?
A: The buyer won’t receive it, and the sale may be canceled. Always copy the StubHub-provided email exactly as shown.
Q: Can I cancel a transfer after sending?
A: This depends on the ticket provider. Some platforms allow a cancellation if the ticket hasn’t been accepted.
Q: What if the buyer doesn’t accept the transfer?
A: StubHub may cancel the transaction or work with both parties to resolve the issue. Sellers should initiate transfers promptly to avoid issues.
Final Thoughts: Transferring StubHub Tickets Made Easy
Now that you know how to transfer StubHub tickets, you can buy or sell with confidence. Whether you're figuring out how to transfer tickets on StubHub, dealing with mobile transfers, or wondering what is mobile transfer on StubHub, the process is simpler than it seems.
Just remember to act quickly, use the correct email, and follow the instructions from both StubHub and the ticket provider. And most importantly, enjoy the event!